Multi-year Comodo SSL certificate purchase/renewal error

Incident Report for DNSimple

Resolved

We deployed the changes to the UI to limit the period to 2 years, and the documentation has been updated accordingly.

Posted Mar 14, 2018 - 18:09 UTC

Identified

Maximum certificate expiration has been decreased by the CA/B forum as a result of Ballot 193
https://cabforum.org/2017/03/17/ballot-193-825-day-certificate-lifetimes/

We are updating our documentation and site accordingly.

Posted Mar 14, 2018 - 17:26 UTC

Investigating

Multi-year Comodo certificate purchases are currently failing with error "This quantity is not allowed for this account". We contacted the upstream provider and we will update this thread as soon as we have more information.

Posted Mar 14, 2018 - 13:08 UTC