DNSimple Status

Apr 23, 2018

No incidents reported today.

Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

System upgrades in San Jose datacenter

Completed - Traffic has stabilized across all the data centers. Thank you again for your patience today and as always, email support@dnsimple.com if you need any assistance.
Apr 19, 19:52 UTC

Verifying - We have now restored DNS traffic in the San Jose, CA datacenter and monitoring the traffic. We'll sound the all-clear when the traffic stabilizes.
Apr 19, 19:15 UTC

Update - We have completed the upgrades and now bringing the DNS servers back online in the region. Secondary DNS is also back online and slowly catching up it's backlog of requests.
Apr 19, 18:44 UTC

In progress - We're preparing to take the San Jose, CA region offline for upgrades. DNS traffic will be re-routed to Tokyo, JP and Chicago, IL once the routing updates. We'll also be upgrading Secondary DNS at this time and zone updates will be delayed until we bring the service back online.
Apr 19, 18:05 UTC

Scheduled - We're going to be upgrading the operating system and re-configuring the name servers in the San Jose, CA datacenter for a period of up to 4 hours. During this time, regional records for San Jose (SV1 Region) will not respond and all DNS traffic in the area will be re-routed to either Chicago, IL (ORD Region) or Tokyo, JP (TKO Region) which will degrade the performance of DNS resolution temporarily. This will also affect our Secondary DNS feature as well so secondary zone updates will be delayed until upgrades are completed. All other services and systems will function normally.
Apr 14, 01:12 UTC

Apr 18, 2018

No incidents reported.

Apr 17, 2018

System upgrades in Ashburn datacenter

Completed - We have fully restored DNS traffic and regional records to our Ashburn, VA region. As always email support@dnsimple.com if you need any assistance.
Apr 17, 20:03 UTC

Update - We have completed the upgrade and now restoring traffic to the region.
Apr 17, 19:15 UTC

In progress - We're now starting the upgrade process. Routing will divert and DNS updates to Ashburn, VA will be delayed until we complete the work in the region.
Apr 17, 18:39 UTC

Update - We're preparing to take the Ashburn, VA region offline while we upgrade systems in that data center. Traffic will shortly re-route to Amsterdam and Chicago and DNS updates for Ashburn, VA will not update until we have completed this window. We'll begin shortly and complete this as quickly as we can.
Apr 17, 18:18 UTC

Scheduled - We're going to be upgrading the operating system and re-configuring the name servers in the Ashburn, VA data center for a period of up to 4 hours. During this time, regional records for Ashburn (IAD Region) will not respond and all DNS traffic in the area will be re-routed to either Chicago, IL (ORD Region) or Amsterdam, NL (AMS Region) which will degrade the performance of DNS resolution temporarily. All other services and systems will function normally.
Apr 14, 01:08 UTC

Comodo SSL Certificate System Issues

Resolved - It appears this issue is now resolved.
Apr 17, 00:47 UTC

Identified - We have identified an issue with our upstream provider for Comodo SSL certificates. We have notified our provider of this issue and are awaiting a fix from them. This impacts both new certificates and certificate renewals.
Apr 16, 18:08 UTC

Apr 16, 2018

System upgrades in Chicago datacenter

Completed - Everything looks to be back in working order and traffic is flowing nicely. Thanks again for your patience today. As always, contact support@dnsimple.com if you need any help.
Apr 16, 22:53 UTC

Verifying - We now have all of the DNS servers online and responding. We're going to monitor the traffic and sound the all-clear at half past the hour.
Apr 16, 22:11 UTC

Update - We have 2 of the 4 DNS servers online now and running some verification to make sure the networking is correct. Traffic is returning back to normal. The remaining 2 DNS servers are about to come online.
Apr 16, 21:47 UTC

Update - We have restored regional record updates for Chicago and now working on resolving an issue we discovered in the DNS systems before bringing those back online.
Apr 16, 20:21 UTC

In progress - We've already begun to prepare the systems for upgrade and working with our provider to do some networking changes and about to take the systems offline. Traffic will re-route to Ashburn, VA and San Jose, CA once the networking updates. We'll post updates as we make progress on the upgrades and bring everything back online.
Apr 16, 18:05 UTC

Scheduled - We're going to be upgrading the operating system and re-configuring the name servers in the Chicago, IL data center for a period of up to 4 hours. During this time, regional records for Chicago (ORD Region) will not respond and all DNS traffic in the area will be re-routed to either San Jose, CA (SV1 Region) or Ashburn, VA (IAD Region) which will degrade the performance of DNS resolution temporarily. All other services and systems will function normally.
Apr 14, 01:15 UTC

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

System upgrades in Tokyo datacenter

Completed - Everything appears to be nominal. Thank you for your patience today and as always, email support@dnsimple.com with any questions.
Apr 13, 23:16 UTC

Verifying - We now have Zone Updates and DNS traffic restored in the Tokyo data center. Traffic seems to be flowing pretty well and responding. We're going to keep an eye on it and sound the all-clear at the top of the hour.
Apr 13, 22:39 UTC

Update - We have resolved the hardware issue and now working to bring the region back online. We expect for DNS resolution to be restored in this region within the hour and will update the components once we confirm they are operating correctly.
Apr 13, 21:37 UTC

Update - We have discovered a hardware issue with one of the systems in Tokyo and awaiting a response from our provider. For now, DNS traffic in the region is still being diverted to San Jose or Amsterdam until we can get an update from them.
Apr 13, 20:34 UTC

In progress - We are upgrading the operating system and re-configuring the name servers in the Tokyo data center for a period of up to 4 hours. During this time, regional records for Tokyo (TKO Region) will not respond and all DNS traffic in the area will be re-routed to either San Jose, CA (SV1 Region) or Amsterdam, NL (AMS Region) which will degrade the performance of DNS resolution temporarily. All other services and systems will function normally.
Apr 13, 18:46 UTC

Scheduled - We're going to be upgrading the operating system and re-configuring the name servers in the Tokyo data center for a period of up to 4 hours. During this time, regional records for Tokyo (TKO Region) will not respond and all DNS traffic in the area will be re-routed to either San Jose, CA (SV1 Region) or Amsterdam, NL (AMS Region) which will degrade the performance of DNS resolution temporarily. All other services and systems will function normally.
Apr 12, 04:40 UTC

Apr 12, 2018

System upgrades in Amsterdam datacenter

Completed - We have completed the upgrades on the systems in this region and traffic is back to normal along with DNS updates. As always please email support@dnsimple.com if you need assistance and thank you again for your patience.
Apr 12, 04:34 UTC

Verifying - We are bringing the DNS servers back online in the Amsterdam data center and seeing traffic responding in the region. We'll keep an eye on the systems for now and sound the all-clear at the top of the hour when we verify they are stable.
Apr 12, 03:50 UTC

Update - We are still in the process of upgrading the systems and working to bring the region back online as quickly as possible. Zone updates should now be allowed for this region, but we have not brought the name servers back online yet. We should have DNS resolution restored within the hour.
Apr 12, 02:05 UTC

In progress - We're about to take the Amsterdam region offline for the upgrade. Regional DNS records for this region will not update until we bring everything back online. Thank you once again for your patience and we hope to get this done quickly.
Apr 11, 23:37 UTC

Update - We have moved the window back a couple of hours to allow more preparation time and will begin shortly by taking the Amsterdam name servers offline at the top of the hour. Thank you for your patience.
Apr 11, 22:47 UTC

Update - We have moved back the window date by one day.
Apr 4, 21:58 UTC

Scheduled - We're going to be upgrading the operating system and re-configuring the name servers in the Amsterdam data center for a period of up to 4 hours. During this time, regional records for Amsterdam (AMS Region) will not respond and all DNS traffic in the area will be re-routed to either Tokyo, JP or Ashburn, VA (IAD Region) which will degrade the performance of DNS resolution temporarily. All other services and systems will function normally.
Apr 4, 20:46 UTC

Apr 10, 2018

No incidents reported.

Apr 9, 2018

No incidents reported.