Everything appears to be operational again in San Jose. Thank you again for your patience and as always, please write to support if you notice anything out of the ordinary. Have a good night or morning!
Posted May 20, 2015 - 07:06 UTC
Verifying
Everything is back online in San Jose, we're re-enabling all of our monitoring checks and will sound the all clear shortly.
Posted May 20, 2015 - 06:58 UTC
Update
We got confirmation the upgrades are completed. Bringing the San Jose region back online now and we'll update you on our progress.
Posted May 20, 2015 - 06:18 UTC
Update
Still waiting on an ETA from our hosting provider on the network switch upgrade.
Posted May 20, 2015 - 06:12 UTC
Update
Maintenance work in San Jose has already begun and we'll keep you updated. There was a short outage of the redirector service as the DNS records updated and the alternate server took on the traffic. We're keeping an eye on it for any issues.
Posted May 20, 2015 - 05:18 UTC
In progress
Traffic in San Jose has now been re-routed. We'll keep everyone informed as we get updates from our hosting provider on the network switch upgrade progress. Thank you again for your patience.
Posted May 20, 2015 - 04:57 UTC
Update
We are preparing for the upcoming outage window now. Redirector has been failed over to another data center and we will shortly re-route DNS traffic in San Jose. DNS resolution will slow down temporarily in the western United States area as traffic is re-routed elsewhere. SecondaryDNS updates will also not propagate at this time and should resume after the outage window.
Posted May 20, 2015 - 04:45 UTC
Scheduled
Our hosting provider has identified an issue with a network switch in the San Jose data center which requires a software upgrade to resolve. This will require up to 2 hours of downtime while they perform a software upgrade. Before this time we will route DNS traffic away from the San Jose region which will slow down DNS resolution in that area until network access is restored. This will also cause a temporary outage of the Secondary Zone Transfer servers until service is restored.