The situation is stable now. All domain registration, name server switches, transfers, and Comodo/Sectigo certificate purchases are now working again.
All pending domain registrations and renewals were retried.
Posted Apr 17, 2019 - 08:12 UTC
Monitoring
We got notice from our upstream registrar that they have a fix in place and we are now monitoring the situation and keep posting updates here as they arrive.
Posted Apr 17, 2019 - 08:07 UTC
Identified
Our upstream provider is currently having an issue that is preventing new domain registrations and transfers to complete. Standard certificates requests with Comodo/Sectigo are affected as well. We are monitoring the issue and we’ll provide an update as soon as we have news. We will automatically re-attempt the failed registrations once the issue is resolved.
DNS resolution is not affected. Let's Encrypt certificates are not affected.
Posted Apr 17, 2019 - 06:18 UTC
This incident affected: Website, API, and Sandbox API.