Certificate purchases failing

Incident Report for DNSimple

Resolved

All certificate orders placed while we were experiencing issues have been fixed. Let us know if you see any other problems.
Posted Oct 01, 2015 - 23:00 UTC

Monitoring

The fix is in place and we'll be working through failed certificate orders now.
Posted Oct 01, 2015 - 20:57 UTC

Update

Our upstream provider has notified us a fix is coming soon. We'll be preparing existing orders for configuration when we know the fix is live.
Posted Oct 01, 2015 - 19:39 UTC

Identified

We've been seeing failures on new certificate purchases and have identified the cause with our upstream provider.
Posted Oct 01, 2015 - 17:14 UTC