We have resolved the issues experienced earlier. If you continue to see problems, please let us know via email.
Posted Jan 18, 2016 - 20:31 UTC
Monitoring
We are seeing resolution working on our monitoring and local system tests. If you are still seeing any issues with resolution in the San Jose or Tokyo regions, please email support so we can investigate further. We'll sound the all clear when routing has been fully restored and resolution continues to work. Thank you once again for your patience with us.
Posted Jan 18, 2016 - 18:20 UTC
Identified
CloudFlare has temporarily shifted networking in that region to nearby data centers and DNS resolution appears to be working again. Please let support know via email if you are still seeing outages so we can investigate further.
Posted Jan 18, 2016 - 18:00 UTC
Update
CloudFlare has been notified of the outage and we are awaiting their response. As a precaution we have also contacted our hosting provider to see if there are any network issues reported in those regions and will update you when we know more information. This issue appears to be affecting DNS resolution in the Tokyo and San Jose regions and we're working to get to the bottom of it as quickly as possible.
Posted Jan 18, 2016 - 17:47 UTC
Investigating
We're getting ALIAS record resolution issues reported for the San Jose and Tokyo regions and are actively investigating.