We've received positive reports about resolution returning to normal for affected customers. If you are still experiencing issues, please contact support@dnsimple.com and we can look into it right away. Thank you once again for your patience.
Posted Dec 13, 2016 - 14:47 UTC
Monitoring
We've implemented a fix which seems to be correcting the resolution problems in Europe. We'll continue to monitor the situation for the time being. If you are still experiencing resolution issues, please email support@dnsimple.com with any dig or traceroute information so we can investigate. Thanks once again for your patience in this matter.
Posted Dec 13, 2016 - 13:45 UTC
Update
We have now identified the source of the reachability issues in Europe and working with our providers now to implement a fix to restore service.
Posted Dec 13, 2016 - 12:46 UTC
Identified
We have now confirmed from a few sources that reachability of our name servers in Europe is being affected and we are working with our upstream hosting provider and DDoS protection provider to resolve the issue as quickly as possible. Thank you again for your patience.
Posted Dec 13, 2016 - 11:53 UTC
Investigating
We're receiving reports of DNS resolution issues from the Europe region and are investigating. If you're experiencing these issues yourself, please email support@dnsimple.com with traceroutes and dig trace queries if you can.