We have restored the DNS resolution service on all datacenters and are now monitoring.
Posted Oct 10, 2020 - 21:15 UTC
Update
All the datacenters except SYD are now responding correctly. We're currently working to address the resolution issues in SYD.
Posted Oct 10, 2020 - 19:56 UTC
Identified
We are taking action and restarting the affected servers.
Posted Oct 10, 2020 - 19:46 UTC
Investigating
We are currently investigating an issue with name servers in our AMS, IAD, and SYD data centers. Traffic to these data centers may be rerouted to other data centers.