The situation is stable now. All domain registration, name server switches, transfers, and Comodo/Sectigo certificate purchases are now working again.
All pending domain registrations and renewals were retried.
Posted Mar 30, 2019 - 01:14 UTC
Monitoring
We got notice from our upstream registrar that they have a fix in place and we are now monitoring the situation and keep posting updates here as they arrive.
Posted Mar 30, 2019 - 00:15 UTC
Identified
One of our upstream registrars has confirmed a large scale database cluster failure and is working to restore services as soon as possible. We will work forward to keep you updated as soon as we have news.
While most domain registration, name server switches, and transfers will not work; DNS resolution is not affected by this.
Posted Mar 29, 2019 - 23:32 UTC
Update
Our upstream provider continues investigating this issue. Once we have an update from them we will provide an update here.
Posted Mar 29, 2019 - 18:16 UTC
Investigating
Our upstream provider is currently having an issue that is preventing new domain registrations and transfers to complete. Standard certificates requests with Comodo/Sectigo are affected as well. We are monitoring the issue and we’ll provide an update as soon as we have news. We will automatically re-attempt the failed registrations once the issue is resolved.
DNS resolution is not affected. Let's Encrypt certificates are not affected.
Posted Mar 29, 2019 - 18:11 UTC
This incident affected: Website, API, Sandbox API, and Registrar.