We have received no need reports of outages in the Asia/Pacific region. Our upstream provider has identified the root cause and restored traffic in the region. As always, please email support@dnsimple.com with any issues if you see them.
Posted Mar 13, 2016 - 07:33 UTC
Update
We've notified our upstream provider of the reported issues in South Korea and they are also routing traffic away in the area. Resolution should be returning shortly. Please let support know if you are still seeing issues and let us know the location along with any network traces.
Posted Mar 13, 2016 - 04:45 UTC
Monitoring
Our upstream provider has re-routed traffic in the region to help restore resolution until further investigation can be completed on the cause of the problem. Please notify support if you are still experiencing resolution issues in the area.
Posted Mar 13, 2016 - 04:08 UTC
Update
Our upstream provider has tasked additional engineers to the problem and we're awaiting updates from them. We'll update once again as soon as we have new information.
Posted Mar 13, 2016 - 03:56 UTC
Update
We're still working with our upstream providers to identify the specific location of the outage. Thank you again for your patience and reports to support to help us narrow down the issue.
Posted Mar 13, 2016 - 03:09 UTC
Identified
We've narrowed down the outage area to Japan and working with our upstream providers to determine the specific location of the outage. Thank you again for your patience as we work as quickly as possible to restore service.
Posted Mar 13, 2016 - 02:19 UTC
Investigating
We're receiving reports of DNS resolution issues from the Asia/Pacific region and are investigating. If you're experiencing these issues yourself, please email support@dnsimple.com with traceroutes and dig trace queries if you can.