Standard SSL Certificate Processing Delays

Incident Report for DNSimple

Resolved

Our upstream provider's resolution confirmed the situation is now resolved. Standard SSL certificates will now process as intended.

Thank you for your patience.

Posted Jan 19, 2022 - 13:25 UTC

Identified

We have been made aware of delays with our upstream provider relating to the order processing of Sectigo SSL certificates. Currently, users may see delays in starting a certificate request, receiving the confirmation email for this certificate type, and issuing certificates after confirmation.

This issue only affects standard SSL certificate orders. Let's Encrypt certificates are not affected.

We are monitoring the issue and awaiting an update from our upstream provider's investigation. More information will be posted as soon as it becomes available.

Posted Jan 17, 2022 - 22:01 UTC

This incident affected: SSL Certificates.